FAQ
Find quick solutions to common trading inquiries in our FAQ section.
Safety
Yes. TradeHall operates under multiple jurisdictions: TradeHall Bank (Comoros) – Licensed by the Anjouan Offshore Finance Authority (AOFA) to provide international banking, margin trading, and brokerage services.
TradeHall Ltd (New Zealand) – Registered as a Financial Service Provider under the Companies Act 1993, offering CFD and forex trading.
TradeHall Financial Group FZCO (Dubai, DIFC) – Licensed to provide fintech solutions, wealth management, and investment advisory services.
TradeHall Ltd (St. Vincent & the Grenadines) – Incorporated as an International Business Company, operating the TradeHall trading platform for CFD trading and cryptocurrency deposits.
Simply click HERE and follow the instructions to complete your account registration.
To verify your identity and registered address, we collect KYC (Know Your Client) documentation, including a valid ID card and a recent utility bill or bank account statement issued within the last 6 months.
KYC verification usually fails if the address you entered during registration does not match the address shown on your proof of residence document. Please double-check to ensure that all the information you provided is accurate and consistent with your documents. If needed, you can re-upload the correct documents to complete the verification.
If you’re unable to provide a utility, telephone, or bank bill, you can upload your local driver’s license or any official government-issued document that shows your residential address.
KYC verification typically takes 1 to 5 business days for review and approval.
You can check the account type HERE.
Clients’ funds are transferred to the Company’s segregated client bank account. These funds are off-balance sheet and cannot be used to pay creditors in the unlikely event the Company runs into insolvency.
The list of deposit/withdrawal options will be displayed when you initiate a transaction. These options may vary by region and change over time. If your preferred method is not visible, it may no longer be available for your region due to regional restrictions or updates to our services.
$100
The minimum withdrawal is USD 100. For bank transfers, the maximum per transaction is USD 5,000 — larger amounts must be split into multiple transactions, submitted one after the other once each is approved.
TradeHall does not charge withdrawal fees, but banks or payment providers may apply currency conversion and service charges.
Withdrawal processing times depend on the method you choose:
- Bank Transfer: Within 24 hours
- Wire Transfer: 3-5 working days
- USDT: Within 24 hours Please note that processing times may vary slightly due to banking hours or network conditions.
Yes, you can make deposits, withdrawals, and internal transfers on weekends. However, since weekends are not standard working days, there may be delays in processing.
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E-wallet (limit: 300/transaction), Online Banking, Instant Transfer (limit: 500/transaction):
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Based on Tradehall’s real-time exchange rate.
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USDT:
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Based on the real-time USDT exchange rate in Tradehall’s system.
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Credit Card:
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Based on your bank’s exchange rate at the time of transaction.
Exchange rates in the market fluctuate constantly throughout the day. Tradehall calculates and displays an average mid-market rate based on real-time pricing from multiple sources. Therefore, the rate on our platform may differ slightly from the published daily rates, which typically reflect a specific moment or source.
No. The deposit and withdrawal methods must be the same. You need to use the same method for both deposit and withdrawal.
No. Third-party payments are not permitted. All deposits must be made from an account that matches the name registered with TradeHall to ensure security and compliance with our policies.
An Introducing Broker (IB) is an agent who refers new clients to TradeHall. In return, the IB earns ongoing commissions — a share of the spread or trading fees generated from the referred clients’ transactions. By partnering with a TradeHall IB, traders gain access to our trading platforms, products, and services, along with potential additional perks and resources provided by TradeHall.
Kindly write in to [email protected], we shall arrange our Account Manager to reach out to you.
Kindly reach us via email at [email protected], or submit support ticket via our client portal at https://secure.tradehallgroup.co
As an IB partner, you’ll be earning volume-based commissions on every trade made by the clients you introduce to us. Kindly write in to [email protected], we shall arrange our Account Manager to reach out to you.
There is no fixed limit on withdrawals; however, withdrawal limits may depend on the payment method used.
Commissions are credited in real-time and can be withdrawn according to the payout schedule specified in your IB agreement.
IB may monitor from our partner portal at https://partners.tradehallgroup.co
No, a PAMM account custody service is not a traditional trust fund. Instead, skilled traders manage investors' trading accounts, operating in the Contract for Difference (CFD) markets to generate profits.
The minimum deposit depends on the PAMM Manager you choose. Currently, most PAMM Managers on TradeHall require a minimum of USD 200.
Monthly returns are not fixed and depend on the market performance and the amount of capital you allocate. The profit-loss ratio is calculated based on the percentage of the Master Account your funds represent.
No investment is risk-free. Although PAMM Managers are experienced traders, returns fluctuate with the market, and risks, including potential loss of principal, are inherent.
Losses are part of the investment process. Despite their experience, PAMM Managers' strategies and market conditions may result in gains or losses. It's advisable to diversify your investments and only use discretionary funds.
No. Profit sharing occurs only when the PAMM Manager recovers the principal and generates net profits above the previous High Water Mark.
Tradehall does not impose a fixed Max Drawdown limit. However, PAMM Managers can only earn profit-sharing fees when the account is profitable, incentivizing them to manage risk responsibly.
Returns depend on market trends and the PAMM Manager's strategy. As investments are not guaranteed, we recommend starting with extra funds and diversifying across PAMMs.
PAMM Managers typically charge:
- Performance Fee: 20-40% of profits on the settlement date.
- Management Fee (optional): Approximately 5% at subscription. The exact percentages are listed in each PAMM Manager’s profile.
PAMM Master accounts must start with zero funds, with all capital coming from Followers. As a result, trading history only begins from the date the PAMM Master account was created.
Each PAMM Manager trades different instruments, including:
- Currency pairs
- Precious metals (gold, silver, crude oil)
- US stocks
- Indices
PAMM settings allow visibility only of closed trades. To avoid conflict of interest and protect fund managers’ strategies (as they earn from performance fees), open trades are not publicly visible.
Yes. There are no time restrictions. You may top up your PAMM investment at any point.
Typically, PAMM subscriptions are approved within 1-3 working days.
PAMM accounts use up to 8 decimal points for enhanced accuracy in fund allocation and calculations.
- PAMM: Flexible—no lock-in period, minimum investment of USD 100 (~400+ MYR), profits can be withdrawn anytime.
- FD: Typically requires a minimum of MYR 1,000 and mandates a fixed lock-in period (6 months to 1 year).
Profit sharing is based on profits above your account’s High Water Mark (HWM). Example:
- Initial deposit: USD 1,000
- Profit: USD 100
- Performance fee: 30%
- Net profit: USD 70 (after 30% fee deducted)
- New HWM: USD 1,070 Profit sharing applies only when the account exceeds this HWM.
Losses are allocated proportionally based on your share of the total fund. Example:
- Your investment: USD 100
- Total fund: USD 1,000 (10% share)
- Manager opens 1 lot, you carry 0.1 lot.
- If total loss = USD 100 → Your loss = USD 10
If you consistently follow one PAMM Manager without switching or withdrawing, the performance will closely match. Differences occur when you change managers, top up, withdraw, or switch strategies.
Please refer to the guide below: PDF Guide: Click Here Video Guide: Click Here
You can unsubscribe between the 2nd and 3rd of each month without any penalty.
Yes. You can diversify by allocating funds to multiple traders, with a separate MT5 account for each.
No. In PAMM, the trader manages all trades, and the system automatically mirrors their activity and distributes profits.
Please refer to the guide: Click Here
All Signal Providers are pre-screened by TradeHall for reliability and performance before being listed—so you only copy from serious, high-quality traders.
The minimum amount required to start copying depends on the strategy provider you choose.
Choose:
- Scale down: Adjust to your max allowed size.
- Skip: Ignore oversized trades.
Yes! Use "Suspend" to pause or "Unsubscribe" to quit entirely.
No. Only:
- Performance fee (if you profit).
- Agent fees (paid by providers, not you).
- Platform fees are currently free.
Check:
- Is your subscription activated?
- Are trade sizes within your risk limits?
- Is your account balance sufficient?
Possible triggers:
- Hit your loss threshold.
- The provider's strategy changed.
- Account balance too low.
Trades near minimum lot size are rounded up; tiny ones are skipped unless you enable "Round to min lot" (uses more margin).
Yes, but ensure they don’t overlap (e.g., avoid duplicate triggers).
Yes, you can copy multiple strategies simultaneously, as long as you have enough margin in your account.
Funds stay in your account. Providers never access them—only profits/losses are shared via copy trading.
No. You can withdraw profits directly without unsubscribing if you have sufficient funds.
When a follower first subscribes to a provider, the system does not copy the provider’s already open trades. This restriction exists because:
- Risk Control
- Followers may join at an unfavorable point in a trade (e.g., right before a reversal), increasing their risk.
- Providers might have entered positions based on earlier market conditions that no longer apply.
- Fair Entry
- Copying mid-trade denies followers the chance to enter at the provider’s original price and stop-loss levels.
- Profit/loss calculations become skewed (e.g., a provider’s +5% trade could be -2% for followers who copy late).
- Transparency
- Followers should evaluate a provider’s strategy from the next trade onward, not inherit unpredictable positions.
Example: If a provider opened a gold trade at $3,300, but followers join at $3,330, they’d bear higher risk without the provider’s initial analysis context.
When a follower archives or unsubscribes from a provider, all actively copied positions are automatically closed. This ensures:
- Clear Accountability
- Followers take full responsibility for their portfolio post-subscription.
- Prevents "orphaned" trades that no longer align with the original strategy.
- Risk Management
- Providers might adjust or exit their own positions, leaving followers exposed without updates.
- Avoids conflicts if the provider’s strategy changes after unsubscription.
- System Integrity
- Archived subscriptions should not passively affect accounts. Manual re-subscription is required to resume copying.
Example: If a follower unsubscribes but keeps a copied trade open, and the provider later exits that trade, the follower’s position becomes unmonitored.
Yes. You’ll need two separate trading accounts—one for each role. Both can be managed under your main TradeHall profile.
You need a minimum account balance of $1,000. Go to Settings > Become a Provider, complete verification, and set up your first offer. Please refer to the guide: Click Here
A Signal Provider must have a verified MT5 trading account with minimum account balance of $1000 and demonstrate consistent trading history and risk management.
50% of your profits. Providers set their own % within this limit.
Yes, but existing subscriptions keep the original fee. New followers pay the updated rate.
No. Only:
- Agent fees
- Platform fees are currently free
For the first 100 providers, yes. Future fees will be announced with 30 days’ notice.
Contact TradeHall for approval. You’ll get a referral link to share.
Agents earn a % of the provider’s performance fee (e.g., Provider charges 30%, Agent gets 20% of that 30%).
Two ways:
- Public Agents: Get % of performance fees from followers they refer.
- Additional Agents: Private partners paid by providers per offer.
The margin required for forex trading is calculated using the formula:
📌 Margin = (Lots × Contract Size) ÷ Leverage
The result is always in the base currency of the traded pair.
Example Calculation:
- Trading Pair: EUR/USD
- Lot Size: 1 Standard Lot (100,000 units)
- Leverage: 1:1000
Margin Calculation: (1×100,000)÷1000=100 EUR(1×100,000)÷1000=100 EUR If your trading account is in USD, the 100 EUR margin will be converted to USD based on the current exchange rate.
The profit calculation formula is: 📌 Profit = (Close Price - Open Price) × Lots × Contract Size
Example Calculation:
- Trading Pair: EUR/USD
- Open Price: 1.1000
- Close Price: 1.1050
- Lots Traded: 1 standard lot (100,000 units)
Calculation: (1.1050−1.1000)×1×100,000=500 USD(1.1050−1.1000)×1×100,000=500 USD If the price moves in your favor, you make a profit. If it moves against you, it results in a loss.