A lot of factors can affect your connection to the Client Portal. Please ensure that you have a stable internet connection.
You can also:
1. Clear the cache and cookies of your browser
2. Connect from an incognito tab, different device and browser
3. Ensure that the time of your Device is properly synced.
4. Ensure that you are choosing the correct login method. If you have registered using Apple or Google sign on, then you need to log in using this method.
5. Make sure browser third-party cookies are enabled:
a. In the Chrome browser window, click the More icon (usually triple dot vertical), then click Settings.
b. Click Privacy and security in the left-side navigation (this is not found in the window that pops up)
c. Click Site settings
d. Under Content, click Cookies and site data.
e. Unselect Block third-party cookies.
6. Check your Antivirus, you can try disabling your antivirus temporarily and then access your Client Portal again.
If none of the above helps to solve the problem, contact our support with details of the issue and our team will be happy to assist.