Help Center articles
Find answers about TradeHall accounts, deposits, withdrawals, trading platforms and more.
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Common FAQs
Most-asked questions across the platform.
- How can I transfer my money to my wallet balance?
- Having trouble logging into the Client Portal?
- Change of email address on Tradehall
- Client wants to delete account
- High exchange rate for deposit
- About updating data promptly or every 4 hours
- Tradehall Regulations
- Want to change phone number but KYC has been approved.
- Do Stop Loss or Take Profit orders guarantee the exit price for my trade?
Getting Started
Setting up your account and first deposit.
- How do I register with Tradehall?
- What documentation is required to open a live trading account with Tradehall?
- Why am I not able to upload my documents in the Client Portal?
- What should I do if I’m not receiving a verification code during account registration?
- Why do I need to verify my email address?
- Can I own more than one profile?
- How to register a trading account
- Login ID : MT5 Account Number
- How to download MT5?
- Are there any account keeping or inactivity fees?
- What is the minimum & maximum amount I can withdraw?
- How to Deposit to Wallet (Deposit from bank to TradeHall Wallet)
- How to Deposit to MT5 (Deposit from TradeHall Wallet to MT5 account)
- How to Withdraw from MT5 (Withdraw from MT5 account to TradeHall Wallet)
- How to Withdraw from Wallet (Withdraw from TradeHall Wallet to bank account)
- What deposit methods are available?
- Will be processed within 24-48hours
- Process time of Withdrawal / Internal Transfer
- Transfer Between MT5 account
- Wire transfer not yet receive fund/withdrawals in 24 hours
- Can I deposit via bank transfer and withdraw via USDT?
- Can I change withdrawal method?
- Why aren’t my funds being deducted when I make a deposit?
- Why does my statement show a different posting date than the transaction date?
- Can I deposit funds via a third party’s name?
- Tradehall does not charge any internal fees for deposits.
- Payment failures can occur for several reasons. Here are some common reasons and suggested actions:
- Can I make deposits and withdrawal on weekends?
- How do I view my deposit and withdrawal history?
- Why have I not yet received my withdrawn funds?
- Here are some common reasons for delays in receiving withdrawn funds and suggested actions:
- What withdrawal methods are available?
- Why was my withdrawal request rejected?
- What should I do if I don’t see the option to transfer?
- Can I transfer funds to my friend’s account?
Leverage
How leverage works on Tradehall.
Trading Knowledge
Trading concepts, orders, and risk.
- What is stop-out and how is it calculated?
- To prevent a stop-out, consider the following strategies:
- What is slippage and how does it affect my trades?
- While you can’t completely eliminate slippage, you can take steps to reduce it:
- What are stop loss (S/L) and take profit (T/P)?
- Both S/L and T/P help traders manage their risks and profits effectively.
- The error message "invalid S/L or T/P" happens when:
- Why aren't my stop loss (S/L) and take profit (T/P) orders activated?
- What causes my stop loss and take profit to be filled at different prices?
- Will my preset price be the same as the final execution price?
- Why did my order get executed at a less favourable price?
- What happens to my orders if I log out of my trading platform?
- What is 'rollover' adjustment?
- What are swap fees?
- How to check the swap rate of the pair?
- How is the swap fee calculated?
- What is a pending order and how to determine the distance to place it?
- What are sell stop, buy stop, sell limit, and buy limit orders?
- The possible reasons your buy limit order wasn't executed are:
- What are the maximum and minimum lot sizes available for trading?
- How long can I keep my positions open?
- What is a 'trailing stop' order?
- What does margin level mean and how is it calculated?
- Margin level = (equity/used margin) * 100%
- What is free margin and how is it calculated?
- Free margin = equity - used margin
- What is the margin call level and how is it calculated?
- How to calculate profit/loss for CFD positions?
- How does leverage affect my stop-out?
- What happens when my account has no free margin?
- What is the difference between balance and equity in MT5?
- Is it possible to lose more than my account balance when trading CFDs?
- What if my account experiences a stop-out due to EA?
- Can Tradehall compensate for the amount lost during a stop-out?
- When will I receive my account statements?
- You can generate account statements from within the trading terminal using the MT5 desktop app.
- What products does Tradehall offer?
- What is spread and how is it calculated?
- What are long (buy) and short (sell) positions?
- What are ask price and bid price?
- Does Tradehall provide personal advice?
- What execution method do you use?
- What is a market gap?
- What is a pip?
- What is the difference between pips and points/pipettes?
- What is Leverage in Forex?
- What is Margin in Margin Forex?
- How can I calculate the required margin of a position?
- What can cause my positions to close automatically?
- Does Tradehall offer Stop Loss and Take Profit Orders?
Managing My Account
Account settings, security, and KYC.
- What are the types of live accounts on Tradehall?
- What is demo account?
- How do I reset my client portal password?
- Simply log in to your Client Portal: https://secure.tradehallgroup.co/
- Simply log in to your Client Portal: https://secure.tradehallgroup.co/
- Commission charges on cryptos
- How much is the spread and commission charges?
- Simply log in to your Client Portal: https://secure.tradehallgroup.co/
- How do I reset my trading account password?
- Can I change my trading account type?
- What are the types of passwords in Tradehall?
- Can I share my account with a friend or family member?
Introducing Broker
IB program details and commissions.
- What is Introducing Broker?
- How do I register for an IB account?
- Why can't I register as an IB?
- How much can I withdraw at a time?
- When will I receive my commission?
- IB may monitor from our partner portal at https://partners.tradehallgroup.co
- Is PAMM a fund?
- Request about PAMM risk control/management
- You will need 3 accounts, Master, Slave and Payment
- To apply for becoming a PAMM Manager
- Regarding the performance fee of PAMM Manager
- For PAMM, difference between equity and balance
- Why drawdown report is different with my PAMM account performance?
- What live account type should I choose to open for PAMM account?
- What is the minimum amount of deposit for PAMM?
- How much can PAMM earn per month?
- Is PAMM a guaranteed profit? Can the principal be lost?
- What happens if the PAMM Manager incurs losses?
- What are the potential costs of PAMM?
- Why do some PAMM Managers not have trading records from years ago?
- What instruments do PAMM Managers trade?
- Why can't I view open trades of PAMM Managers?
- Can I top up my PAMM investment anytime?
- Why are there so many decimal points in PAMM accounts?
- What is the difference between PAMM and Fixed Deposit (FD)?
- How is PAMM profit sharing calculated?
- How are losses calculated?
- Why is my account’s profit different from the PAMM performance shown on the platform?
- Can I follow multiple traders at the same time?
- Will I need to trade on my own after investing?
- Why PAMM statement balance is different from MT5 record?
- How to subscribe to PAMM Manager
- PAMM lot size allocation, how does the lot size allocation work?
- PAMM Fee
Copy Trade
Copy trading, signals, and providers.
- How are Signal Providers verified on TradeHall?
- What if a trade exceeds my risk limit?
- Are there hidden fees?
- Why are my trades not copying?
- Why was my subscription suspended?
- How are small trades handled?
- Can I copy more than one strategy at a time?
- No. You can withdraw profits directly without unsubscribing if you have sufficient funds.
- Why must clients close all copied positions when archiving/unsubscribing from a provider?
- Can I be both a Follower and a Signal Provider?
- How do I register as a strategy provider?
- What is the minimum amount to become a provider?
- Are there hidden fees for strategy providers?
- How are agent fees calculated?
- How do agents earn money?
Platforms & Tools
MT5, mobile apps, and trading tools.
- I can’t find a currency pair. How do I enable it on my platform?
- How do I retrieve my journal logs?
- METATRADER 5
- How do I change my MT5 trading account password?
- How do I open a position using MT5?
- How do I close a position using MT5?
- How do I generate a trading statement using MT5?
- I cannot connect to MT5, what should I do?
- I cannot place a position on MT5, what should I do?
- Why can't I trade certain products on MetaTrader?
- What does the "market is closed" error mean?
- What causes the "invalid account" error message?
- What does the "authorization failed" error message signify?
- Why does MT5 display “no connection” when attempting to connect to the server?
- How to manage multiple accounts or log in on different devices in MT5?
- How to check product specification on MT5?
- Can I use my trading account on all platforms?
- How can I check my account balance in MT5?
- Does my chart show the bid price or the ask price?
- Can I use my expert advisor (EA) with Tradehall?
- An EA can be installed on your trading platform by following the steps below:
- How do I enable the alerts on the MT5 platform?
- How can I add or hide products in MetaTrader 5?
- To change the chart type in MetaTrader 5 (MT5), follow these steps:
- Where can I locate the journal or platform logs?
- What does an “off-quote” message indicate?
- How to set up and manage trailing stops?
About Tradehall
About Tradehall, regulation, and security.
- We are the top retail brokerage and financial services business.
- Who regulates Tradehall?
- What does Tradehall offer?
- How does Tradehall manage my personal data and ensure its security?
- Is my money safe in Tradehall?
- What immediate actions should I take if I suspect unauthorized access to my account?
- How to differentiate fake websites from legitimate Tradehall website?
- Security warnings: Pay attention to any warnings from your web browser.